Refund Policy

Air Valley Hospitality

This Refund Policy outlines the terms related to cancellations and refunds for all tour, pilgrimage, and helicopter services booked with Air Valley Hospitality.

1. Booking Amount

• An advance payment is required to confirm any booking with Air Valley Hospitality.

• All bookings are subject to availability and confirmation from service providers.

2. Cancellation by Customer

• Cancellation charges apply as per hotel, helicopter, and service provider policies.

• Refunds, if applicable, will be processed only after deducting cancellation and service charges.

• No refund will be provided for unused services, early departure, or missed darshan.

3. Helicopter Services

• Helicopter services arranged by Air Valley Hospitality are weather-dependent and governed by the helicopter operator’s rules.

• In case of cancellation due to bad weather or technical reasons, refunds (if any) are subject to actual refunds received from the helicopter operator.

• Air Valley Hospitality is not responsible for non-refundable helicopter components.

4. Force Majeure

No refunds will be applicable for cancellations or changes due to:

• Natural calamities

• Weather conditions

• Road closures

• Government or temple restrictions

• Any unforeseen circumstances beyond the control of Air Valley Hospitality

5. Refund Processing

• Approved refunds will be processed within 7–14 working days.

• Refunds will be made through the original mode of payment wherever possible.

6. Non-Refundable Services

• Yatra registration fees

• Permit charges

• Helicopter tickets (subject to operator policies)

• Last-minute or emergency bookings

7. Company Rights

Air Valley Hospitality reserves the right to:

• Amend the refund policy without prior notice

• Decide refunds based on supplier terms and operational feasibility